Why take this training? This training is designed to raise awareness of the expertise required in the shelter sector and to help participants build the skills and confidence needed to provide consistent, survivor-centered care. Through applied learning, self-reflection, and practical takeaways, it aims to equip Case Managers and support workers with the tools to offer personalized support, build trust, and create a safe, collaborative environment. To learn more about the content and competencies explored in each module of the training, please review the Course Outline and Competency Framework. This document may also be useful in describing the course to organizations that require continuing professional development credits. Access the Competency Framework Who is it for? This training is tailored for Case Managers and support workers in the shelter sector but is also beneficial for professionals in associated fields seeking to deepen their understanding of trauma-informed care and survivor-centered approaches. It’s ideal for: Shelter workers Social workers Crisis intervention specialists Mental health counselors Community support workers Criminal justice professionals Children’s Services workers Module Breakdown How long is the training? The Case Management Foundations is a 5-hour training composed of 8 modules. You can complete the course at your own pace, following one of the two learning pathways: Full program: Take all modules in order, spaced over a period of 4-6 weeks. If you complete the entire training, you will receive a completion certificate with the full training title. Individual, standalone module: Select individual modules to support specific professional development needs. Upon completion of individual modules, you will receive a completion certificate with the respective module title. What is the cost? To best support diverse learner needs, the cost for the course has been designed according to the Pathways noted above. Module 0 is always free of charge. Full Program: $100 (all 7 modules) Individual, standalone module: $20 per module Promotional codes are available for ACWS members and partners. Please contact your ACWS representative before enrolling. Begin To enroll, log into your account. Then start by selecting the course or module you wish to enroll in. Full Course Click here to access the full Case Management Foundations course. Module 0: Get Ready to Learn Click here to access Module 0: Get Ready to Learn. Module 1: Integrate Practice Frameworks Click here to access Module 1: Integrate Practice Frameworks. Module 2: Uphold Professional Standards Click here to access Module 2: Uphold Professional Standards. Module 3: Build Skills to Intervene and Support Module 3: Build Skills to Intervene and Support. Module 4: Operationalize Risk Assessment Module 4: Operationalize Risk Assessment. Module 5: Collaborate on Safety Plans Click here to access Module 5: Collaborate on Safety Plans. Module 6: Tailor Support to Individual Needs Click here to access Module 6: Tailor Support to Individual Needs. Module 7: Navigate Complex Cases Click here to access Module 7: Navigate Complex Cases.
