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Shelter Job Posting: Working Supervisor at Eagle’s Nest Stoney Family Shelter

Working Supervisor- 1 Year Term

Common Purpose: 

Eagle’s Nest Stoney Family Shelter (Eagle’s Nest) is an organization with a mission to provide immediate response to victims of family violence in the form of safe shelter, food, clothing, childcare and individual and group counselling. Eagle’s Nest supports the self-worth of clients and ensures that all clients are cared for in a way that respects human worth and dignity. Eagle’s Nest believes that all people have a right to live free from actual or threatened violence and abuse.

The common purpose of all employees of Eagle’s Nest includes a responsibility to embrace the mission and believes and to respect the dignity and confidentiality of clients. Employees are expected to work professionally, adhere to the Stoney Nakoda Nation Staff Regulations and Eagle’s Nest Stoney Family Shelter Policies and Procedures. All employees are expected to contribute to a positive and supportive workplace environment, take accountability for one’s practice and employ collaboration and thoughtfulness in decision making.

Job Summary:

Reporting to the Executive Director of Eagle’s Nest, the primary role of the Working Supervisor is to ensure the development and implementation of direct client service delivery that upholds the dignity of all women and children. The Working Supervisor provides support, consultation and mentoring to the Client Support Workers (CSW), while also providing direct service to clients, to ensure that women and children receive a high level of service delivery.

This is a 35 hour per week position working as a member of the Eagle’s Nest Stoney Family Shelter team. Flexibility to provide additional coverage when needed to fit a 24/7 organization.

Tasks, Duties and Responsibilities:

  • Provides direct service to women and children, including crisis phone calls, intakes, referrals, danger assessments etc.
  • Provides support to women with housing applications, treatment applications, medical and mental health appointments
  • Provides mentorship to the CSW to ensure a high level of service delivery to women and children
  • Supports the CSW to effectively meet all client needs in a professional and trauma and violence informed manner
  • Facilitates ongoing client consultation with CSW for intake, debriefs, and ongoing support work
  • Ensures effect case management for all women and children accessing services at Eagle’s Nest
  • Provides consistent orientation and ongoing training for CSW which incorporates the mission and values of EN, a trauma and violence informed approach, and Indigenous worldviews
  • Ensures the confidentiality and dignity of all women and children within the shelter are respected and upheld
  • Promotes self-determination for all women and children who access services
  • Provides advocacy for clients and referral to appropriate agencies
  • Remains up to date on challenges facing clients, and supports the CSW to effectively meet all client needs in a professional and trauma informed manner
  • Remains up to date on all modifications to the provincial standards and relevant legal acts related to family violence and child protection, and ensures implementation
  • Develops and maintains collaborative relationship with individuals, community and other services and cultural supports on the Stoney Nakoda Nation
  • Develops and maintains a collaborative working relationship with the women’s shelter networks in Calgary and beyond
  • Working closely alongside Elders in the community to provide guidance and healing circles for Eagle’s Nest clients
  • Performs all administrative functions related to the role, documentation of case notes, follow ups, data collection, etc., and supports CSW to do the same
  • Is aware of policies, procedures, mandates, mission and philosophy and how they should be implemented and adhered to, and supports CSW to do the same
  • Is aware of occupational health and safety standards and how they should be implemented and adhered to, and supports CSW to do the same
  • Considers trends in the programs, and makes recommendations to the Executive Director of new initiatives, overall strategies and updates to policies and procedures
  • Responsible for CSW scheduling and ensuring coverage of 24/7 operation
  • Participates in employee meetings, trainings and other professional development opportunities as required
  • Participates in fundraising and awareness activities
  • Participates in supervision, annual performance review and organization planning
  • Acting responsibilities of the Executive Director in their absence
  • Performs other related duties as assigned by the Executive Director

Education, Skills & Qualifications:

  • A minimum of a BSW from a recognized University program
  • Registration in good standing with the Alberta College of Social Workers (RSW)
  • A minimum of three years related work experience within the family violence, crisis intervention and or shelter sectors
  • A thorough knowledge of current Social Work practices
  • A good working knowledge of trauma and violence informed approach, and harm reduction approach
  • Knowledge of Stoney family culture and Indigenous worldviews
  • Knowledge of community resources available for clients
  • Knowledge of the dynamics of family violence within the context of First Nation families
  • Knowledge of colonization and inter-generational violence
  • An understanding of the complex issues of family violence as it intersects with mental health, poverty, and addictions
  • Excellent self-awareness and a positive outlook
  • Shows initiative and leadership abilities, as well as the ability to empower CSW to further develop their support skills
  • Willingness to assist in all operations of a shelter, food handling, custodial, and transportation

Flexibility and ability to cover evening or weekend shifts when required

  • Strong communication and relational skills
  • Strong ability to foster a positive and healthy team environment
  • Maintains registration and takes a proactive role in one’s own professional development, self-reflection, and continued self-growth
  • Must have reliable vehicle and valid driver’s license
  • Must abide by the SNN Staff Regulations, EN Policies and Procedures, and a strict confidentiality agreement
  • First Aid / CPR certificate are required
  • Applied Suicide Intervention Skills Training (ASIST) is a requirement
  • Criminal Record check and Intervention Record checks are conditions of employment
  • Criminal Record check and Intervention Record check are conditions of employment
Contact Information:

Interested applicants may forward a resume and cover letter by June 26th 2020 to: Stoney Tribal Administration C/O Stoney Nakoda Human Resources

Fax: 403-881-2677 or Email: employment@stoney-nation.com

We thank all applicants, however, only those who are shortlisted for an interview will be contacted.

Job Location:
Other Locations in Alberta
Expiry Date:
Friday, June 26, 2020