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Shelter Job Posting: Team Lead at Jessie’s House

16 June 2020


Employment Opportunity for

Team Lead


Who Are We?

The Jessica Martel Memorial Foundation is a not-for-profit that operates Jessie’s House, a 35-bed stage one emergency shelter for survivors of domestic violence located in Morinville, AB (20 KM north of St. Albert).   Jessie’s House is low-medium barrier and follows trauma-informed practices while serving Sturgeon County including CFB Edmonton, St. Albert, Alexander First Nation, and surrounding communities lacking shelter services.   Visit www.jmmf.ca to learn more about who we are and what we do.


Employment Type:         Fulltime

Work Hours:                  Alternating weekdays and weekends with rotating on-call responsibilities

Salary:                           $25.17/hour

Application Deadline:     June 22, 2020

Start Date:                     ASAP



Reporting to the Director of Programs and Services, the Team Lead aids in maintaining the day to day operations of Jessie’s House, providing oversight and support to the frontline Client Advocate team. Depending on program need, the Team Lead may be required to carry a small case load of in-shelter residents, providing emotional support, community referrals, and advocacy to clients navigating complex family violence, gender-based violence, homelessness, trauma, mental wellness and/or addictions challenges. The Team Lead must operate from a trauma-informed, decolonial, harm reduction, and anti-oppressive mode of practice. This position also entails mandatory on-call responsibilities on a rotating schedule.




  • Adheres to agency policies and procedures, including the principals of harm reduction, anti-oppression, decolonization, and trauma-informed care.
  • Adheres to relevant provincial and federal regulations and legislation, including any relevant regulatory bodies’ ethical frameworks of practice.
  • Has well established self-care practices and the capacity to perform well in a high-crisis, emergency shelter environment.



  • Maintains accurate and comprehensive client and personnel file documentation according to established shelter procedures.
  • Input case notes and client data into the Outcome Tracker database on a regular basis.
  • Assist the Director of Programs and Services in completing periodic file audits and keeping accurate monthly statistics.
  • Assist with the revision of shelter policies, procedures, and paperwork.
  • Attends agency and team meetings when scheduled and participates regularly in continuing competency, professional development and/or scheduled training opportunities.
  • Participates in regularly scheduled supervision meetings with the Director of Programs and Services.
  • Facilitates regular weekly client case management meetings with the Client Advocate, Outreach, and Child Support teams to support with the implementation of comprehensive and individualized client case plans.
  • Attends daily shift update meetings and regular junior leadership meetings.
  • Track and maintain a mileage and expense log sheet to be submitted monthly.


Client Related

  • Coordinates client services with the shelter team, including delegating client-related case management tasks. Ensures case plans are individualized and encompass the unique legal, housing, financial, and/or emotional needs of the client and, where applicable, their children/family members.
  • Coordinates follow-up support with clients who have transitioned out of shelter services on an as-needed basis, including ensuring a warm handoff and referrals to appropriate community services upon the client’s departure from shelter.
  • Transport and/or accompany clients when necessary to viewings, court appearances, income support appointments, Child and Family Services case meetings, and/or other relevant appointments.
  • Researches and identifies sustainable housing supports and subsidies, affordable legal support services, courthouse processes and etiquette, and income support services, making the necessary community referrals.
  • Fosters positive relationships with various community support services and stakeholders.
  • Supports the development of client life skills, including providing support with parenting skills, budgeting, liaising with landlords, and/or navigating the legal system. Support with accessing income support, emergency protection orders, parenting orders, visitation, and navigating family enhancement orders or other forms of Child and Family Services involvement is also required.
  • Supports the frontline team with client-related crises, including support facilitating high-needs departures and Success Plans.


Team Leadership

  • Assists the Director of Programs and Services with the recruitment, training, and supervision of identified frontline staff.
  • Provides check-ins and guidance to frontline staff on a regular basis.
  • Participates in mandatory on-call rotations, shared among the Junior Leadership Team.
  • Assumes reasonable supervisory duties in the absence of the Director of Programs and Services.


Facility Related

  • Regular housekeeping and maintenance duties such as cooking, cleaning, preparing rooms for client admissions and/or departures, laundry, and general facility upkeep as needed.
  • Supports the Facility Support Worker and Residential Cook by communicating the need for shelter supplies or repairs, including shelter food, house or client medications, cleaning or office supplies, etc.


The Team Lead will also complete all other duties as assigned by the Director of Programs and Services, including providing occasional relief support to the rest of the shelter team where required.



  • A minimum of an undergraduate-level education in social work, psychology, or another social science from a recognized educational institution, with current registration with the appropriate regulatory body, where applicable.
  • A minimum of one year of supervisory experience is required, along with a demonstrated ability to work independently and as part of a team.
  • Strong background in non-violent crisis intervention and de-escalation, as well as creative problem solving.
  • Strong knowledge of the principles of harm reduction, anti-oppression, decolonial practice, housing first, and trauma-informed care; relevant experience may be substituted.
  • Strong knowledge of best practices in family violence, gender-based violence and intimate-partner violence intervention. Experience working in a residential facility or emergency accommodation is preferred.
  • Experience working with persons with mental health and/or alcohol & substance abuse challenges helpful.
  • Excellent capacity for networking and liaising with external community agencies and relevant stakeholders, and representing the agency positively and professionally.
  • Strong knowledge of the Safer Spaces Act, the Residential Tenancies Act, the Child, Youth and Family Enhancement Act, the Protection Against Family Violence Act, and other relevant legislation is considered an asset.
  • Possessing relevant lived experience with family or intimate partner violence, gender-based violence, intergenerational trauma, and/or marginalization is considered an asset.
  • CPR Level C and Standard First Aid, standard non-violent crisis intervention certification, a Child Intervention Record Check, and a Criminal Record and Vulnerable Sector Check are conditions of employment.
  • Access to a reliable vehicle and $2 Million liability car insurance for business purposes are also conditions of employment.



  • Working primarily in an emergency shelter environment in the town of Morinville.
  • Working a 37.5 hour work week on a rotating schedule of weekday and weekend shifts, with occasional evenings contingent on operational need.
  • 24/7 on-call responsibilities on a rotating schedule.
  • Working in a high stress, high pressure environment.


Why You’ll Want To Work With Us?

As a new shelter, you’ll be involved in shaping organizational culture and have ongoing training and opportunities for advancement within the organization. We provide a competitive salary and benefits for full-time and casual staff.  We are also committed to work-life balance, emphasizing self-care.


How to Apply?

Send a current resume and cover letter, quoting the position title in the subject line to employment@jmmf.ca.  Include 2 professional references.