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Shelter Job Posting: Central Alberta Women’s Emergency Shelter Crisis Worker




Title:  Crisis Worker


Reports to the Operations Manager –Crisis Intervention.

In keeping with the mandate of CAWES all Crisis Workers are responsible for assisting in the implementation and evaluation of a trauma and feminist informed framework for practice with a focus on harm reduction.  This involves advocacy for social justice and a professional commitment to reducing barriers to accessing services for individuals who are marginalized and have experienced various forms of oppression.  Crisis Workers support “all women” and their children accessing residential supports from the shelter.  They possess comprehensive knowledge relating to intimate partner violence, risk assessment, safety planning, intersectionality, and harm reduction and work from a client-centered perspective, demonstrating a respect for self-determination.  Crisis workers will provide information and support relevant to client concerns and will offer CBT/DBT informed strategies to assist in the development of healthy coping strategies


 Specific Responsibilities:

  • Assess the risk and vulnerability of the individual and respond with appropriate risk management strategies, adhering to agency protocol.
  • Advocacy for social justice and reducing barriers to women and their children in accessing services.
  • Case management – demonstrating comprehensive knowledge of violence against women, risk assessment, safety planning, trauma-informed care and harm reduction.
  • Comprehensive safety planning relating to intimate partner violence as well as harm reduction strategies for intimate partner violence, substance use, mental health and sexual health
  • Residential management – conflict resolution, facilitation of room changes, facilitation of house meetings, packing and storage of personal belongings, and implementation of group programming as required etc.
  • Provide agency orientation , support and crisis intervention from an empathic and non-judgmental stance to all individuals seeking service from the shelter inclusive of walk-in clients
  • Provide telephone and walk-in crisis counselling to individuals who are seeking assistance through the crisis line and who may not be accessing services as a residential client at the shelter. Crisis Workers will facilitate referrals to the ICM Team.
  • Demonstrate professionalism and a willingness to collaborate with community partners through investment in the development of working relationships.
  • Act as a liaison between CAWES, residents, other community members and service providers
  • Provide accurate referrals and demonstrate a comprehensive knowledge of community resources as well as the programming available through the shelter and internally and externally.
  • Provide a complete, concise and accurate shift change and contribute to the Crisis Worker Communication Page consistently. Information relating to risk will be communicated to management and to teammates as priority for safety and monitoring.
  • Act as a liaison between shelter residents and those accessing services on a walk-in basis and other community members and service providers
  • Maintain accurate files and case notes demonstrating appropriate, objective, professional standards of documentation.
  • Ensure and maintain resident confidentiality – communicating the limits to confidentiality to all clients during service provision.
  • Maintain accurate statistics of residents and children
  • Provide Operations Manager – Crisis Intervention with accurate month end statistics
  • Comply with ALL assigned shift duties inclusive of housekeeping chores
  • Comply with ALL policies and procedures of the shelter to ensure operations function safely and the dignity of clients and staff is respected.
  • Provide orientation, support and supervision to new employees, practicum students and volunteers as required.
  • Provide mentorship and guidance to members of the Crisis Team and the Client Support Worker Team and demonstrate a commitment to work collaboratively.
  • Assist in providing public education presentations when required
  • Attend all staff meetings and in service training
  • Perform other duties as required



  • Post secondary education in Social Work or related field is considered an asset. Eligibility for registration with the Alberta College of Social Workers or other licensing body that is recognized by the Health Care Professionals Act of Alberta is preferred.
  • Knowledge of intimate partner violence and crisis intervention is essential
  • Valid First Aid and CPR Certificates
  • ASIST Training
  • Strong knowledge of intimate partner violence, risk assessment, safety planning, trauma-informed care and harm reduction
  • Strong knowledge of case management and community resources
  • Must be able to work as part of a “TEAM”
  • Must be non-judgmental and empathic and dedicated to the pursuit of social justice
  • Must have the ability to work in a highly stressful and non-structured environment
  • Strong written and verbal communication skills
  • Strong organizational and interpersonal skills
  • Confidentiality an absolute requirement
  • Personal suitability


Permanent employment is dependent upon:

  1. Vulnerable Sector Check
  2. Child Welfare information check